Intercom vs Zendesk: Which Is Right for You in 2024? Using Zendesk, you can create community forums where customers can connect, comment, and collaborate, creating a way to harness customers’ expertise and promote feedback. Community managers can also escalate posts to support agents when one-on-one help is needed. With both tools, you can also use… Seguir leyendo Zendesk vs Intercom Head to Head Comparison in 2024